Insurance eligibility verification services
We read the fine print on every eligibility plan so nobody in your office has to squint at a benefits page again.
A green checkmark on a portal is not the same thing as a payable claim. A patient can have active coverage while the service is excluded, authorization is missing, the provider is out of network, or the deductible has not been met. Verifying only active status leaves these details unchecked, and those gaps can surface later as denials, patient balance issues, and delayed reimbursement.
MedHeave’s insurance eligibility verification services confirm coverage, benefits, and authorization requirements before the appointment. We check effective dates, provider participation, and CPT code coverage for every patient. Direct referrals are verified in real time, while standard requests are completed the same day. We address problems before they reach the claim.
Our operational footprint
These aren't aspirational targets.
These metrics are what we deliver, consistently, across all practices and specialties we work with.
24-hour advance verification
Real-time verification on direct referrals
Two-checkpoint verification
All major payer types verified
“Two active plans” is not a billing strategy. You can’t keep two payers on standby and just pick your favorite.
Where revenue slips
Some claims lose the fight, and others never make it to the ring, by the grace of someone’s reliable biller.
Revenue loss often starts before a claim is submitted. MedHeave verifies coverage early, catches issues before billing, and helps prevent avoidable denials that delay payment.
Lapsed coverage
Coverage can end without notice, and schedules rarely keep up. MedHeave verifies coverage before each appointment and flags inactive plans early, so a lapsed plan gets flagged before the claim is built.
Wrong payer first
Missing authorization
Portal lag
MedHeave verifies coordination of benefits across primary, secondary, and tertiary plans before submission. We confirm the correct billing order and check the rules for Commercial, Medicaid, Medicare, and Medicare Advantage plans. When electronic information is incomplete, we contact the payer directly to verify the details rather than making assumptions.
Our services
Our services list is long. So is the list of things that can go wrong on a benefits page.
Coverage and benefits verification
We verify coverage dates, plan type, and provider participation, along with deductibles, copays, coinsurance. This workflow ensures you’re up-to-date on the patient's benefits before the visit.
Authorization and referral checks
We confirm whether a service needs prior authorization or a referral before the appointment. We also check visit limits and covered diagnoses to help prevent avoidable claim denials.
Coordination of benefits
When a patient has multiple insurance plans, we confirm which one pays first. We also verify the coordination of benefits with the payer, so claims go to the right plan from the start.
Medicare and Medicare Advantage verification
Medicare and Medicare Advantage follow different coverage rules. We verify each according to its specific requirements, so your team has the right information before billing.
Real-time and same-day turnaround
Urgent referrals are verified in real time as they come in. Other requests are handled the same day. We also recheck eligibility before billing to catch any changes.
Denial-risk tracking and follow-up
When eligibility puts a claim at risk, we track the issue through resolution. We follow up as needed, helping prevent unresolved issues from causing denials or missed filing deadlines.
Calculate your revenue loss
You probably don’t enjoy math, but this version comes with a number that might annoy you into action.
See how much revenue your practice is losing every month to denials, undercoding, and missed follow-ups.
Fill in your details and click Calculate now to see your estimate.
Every specialty bills differently. Here is how we handle each.
Every specialty we work with has its own billing and coding requirements, payer expectations, and denial patterns. Instead of rotating general billers across them, we assign dedicated teams by specialty who already understand how your claims should be coded, submitted, followed up on, and resolved when something goes wrong.
Behavioral health
In behavioral health, missing eligibility or session tracking can cost several visits, not just one. We stay ahead of authorization limits, benefit caps, telehealth rules, and co-pay terms so billing stays steady through care.
Podiatry
For podiatry billing, we make sure modifiers like 25 and RT/LT are accurate, services align with global periods and payer edits, and orthotics always meet payer-specific authorization and DME requirements before claims go out.
Urgent care
We handle urgent care billing across walk-ins, diagnostics, and procedures. From there, we track payor coding rules, facility contracts, prior authorizations, and eligibility checks so claims never get delayed, cut, or denied.
Orthopedic
We handle orthopedic billing, making sure procedures get authorized upfront and modifiers like LT/RT and bilateral get applied well. Surgical cases with implants are coded and billed the way payers actually expect for payment.
Cardiology
Cardiology billing often triggers NCCI edit denials, bundling issues, and global period violations when E/M services and procedures are billed together. We manage coding and modifier logic to reduce denials and boost payments.
DME
DME billing is handled by aligning orders, documentation, and delivery timelines with payer rules. We apply HCPCS coding, manage capped rentals, and enforce refill limits so claims are never denied for missing paperwork today.
Pediatrics
In pediatrics, we handle well visits and immunizations, making sure vaccine administration and VFC eligibility are correct. Age-based coding stays accurate as well, so nothing gets missed, underbilled, or delayed at any visit.
Anesthesia
The accuracy of anesthesia billing depends on capturing start and stop times correctly. We ensure precise time capture, apply base units and modifiers, and handle medical direction & concurrency so each unit is billed right.
Don’t see your specialty? We likely work in it.
Our process
Our process is not clever. It is just written down and followed every time, which turns out to be rare.
From the moment a verification request comes in to the final check, MedHeave keeps eligibility moving. Every step is handled on time, giving your team the information they need before coverage issues become billing problems.
Request comes in
A verification request comes directly from your office or through a referral. We queue it right away, so your team does not have to chase updates or submit the same information twice.
Coverage gets verified
Most requests are verified 24 hours before the appointment, leaving time to address issues early. We confirm the plan, authorization needs, and CPT-specific coverage.
Front desk gets the answer
Your front desk receives the results before the patient arrives. If something needs correcting, such as a member ID or patient detail, we flag it so your team can fix it before check-in.
Verified again at billing
We check coverage again when the claim is prepared. A plan that was active at the time of the visit may change later. This second check helps catch issues before the claim goes out.
Follow-up until resolved
If an eligibility issue puts a claim at risk, we act on it right away. We track the issue and follow up until it is resolved, helping keep claims moving before filing deadlines become a concern.
We didn't write these case studies to brag.
Okay, maybe a little.
Experienced across 40+ EHRs. We work natively within your system and never route patient data through third-party tools.
Why MedHeave
We are not smarter than other billing companies. We just have a personal problem with the word “probably”.
Two checkpoints, not one
We verify coverage before the appointment and again when the claim is prepared. That second check catches changes that may have occurred after the visit, helping prevent avoidable denials.
Specialty-specific, not templated
Eligibility requirements vary by specialty. We tailor verification to the services, authorization rules, and coverage requirements your practice actually deals with instead of relying on one generic checklist.
Direct payer contact when portals fall short
If portal information is missing, unclear, or inconsistent, we contact the payer directly. We speak with a live representative to confirm coverage details instead of relying on incomplete or outdated portal information.
Denial-risk tracking through resolution
When an eligibility issue puts a claim at risk, we act right away. We track the issue, follow up as needed, and keep working until it is resolved. It helps prevent avoidable denials and missed filing deadlines.
FAQs
Questions providers like you often ask us about insurance eligibility verification.
How far in advance do you verify eligibility?
What happens if a patient's coverage has lapsed?
Do you verify secondary and tertiary insurance too?
Is Medicare Advantage verified the same way as traditional Medicare?
What if a payer does not offer electronic verification?
Do you verify eligibility for every specialty the same way?
What happens if a portal shows active coverage but the claim still gets denied?
We follow up directly with the payer and start corrective action right away, which may include reprocessing or resubmission before an appeal is ever needed.
